Shipping Information

Orders over $120 - We offer free shipping on all orders over $120 (offer exclude bulky/heavy items)


Orders under $120 – Shipping fee starts from $9.70 and may vary depending on your weight and destination of the packages. Express shipping option is available starting from $12.95


Bulky/Heavy items (such as car seat covers, carry cots, beds) - A flat rate shipping fee of $16.95

Delivery usually takes 3 to 5 business days if you're in a Metro area, express shipping typically arrives in 1 to 2 business days. If you're just outside of the larger city or in a regional area, it might take a couple days longer. 

We sure do! We offer free shipping on orders of $120 or more. We also offer expedited shipping options at checkout for an additional fee if you need your order even faster.

We've partnered with Australia Post to provide our customers with a reliable and timely delivery experience.

Once your order has been shipped, we'll send you a confirmation email with a tracking number. You can use this number to track your package. If you have any issues with tracking your order, our friendly customer service team is here to help.

If you have not received your Henlo Pets order within 15 business days after you receive our dispatch confirmation, please contact our Customer Service team and we will request an investigation with Australia Post.

Absolutely! We offer worldwide shipping services to North America, Asia, Australia, and New Zealand. Shipping rates will be displayed at checkout. Please note that shipping times may vary depending on the destination country. If you have any specific questions about international shipping, feel free to contact us at info@henlopets.com.au