Shipping Information

Orders over $120 - We offer free shipping on all orders over $120 (offer exclude bulky/heavy items).

Orders under $120 – Shipping fee starts from $9.70 and may vary depending on weight and destination of the packages. 

Express shipping - option is available starting from $12.95

Bulky/Heavy items - (such as car seat covers, carry cots, beds) - A flat rate shipping fee of $16.95.

Delivery usually takes 3 to 5 business days if you're in a Metro area, express shipping typically arrives in 1 to 2 business days. If you're just outside of the larger city or in a regional area, it might take a couple days longer. 

We sure do! We offer free shipping on orders of $120 or more. We also offer expedited shipping options at checkout for an additional fee if you need your order even faster.

Yes, we do offer express shipping! You can easily choose the express option when you're going through the checkout. Just a quick note: selecting express shipping will only speed up the time it takes for your order to get to you once it's been dispatched. It won't affect how quickly we pack your items

We've partnered with Australia Post to provide our customers with a reliable and timely delivery experience.

Keeping an eye on your Henlo Pets order is super easy! As soon as your order is on its way, we'll send you a confirmation email that includes a tracking number. Just use this number to stay updated on your package's journey. Sometimes tracking can be a bit tricky, but don't worry – if you run into any issues or just need a bit of help, our friendly customer service team is always ready to assist.

Absolutely! We can deliver to any P.O. Box address. However, please note that for bulky items, delivery to P.O. Boxes might not be possible due to size constraints.

If you have not received your Henlo Pets order within 15 business days after you receive our dispatch confirmation, please contact our Customer Service team and we will request an investigation with Australia Post.

Absolutely! We offer worldwide shipping services to North America, Asia, Australia, and New Zealand. Shipping rates will be displayed at checkout. Please note that shipping times may vary depending on the destination country. If you have any specific questions about international shipping, feel free to contact us at