Frequently Asked Questions

General Questions

We're all about bringing you a fantastic online shopping experience! You can browse our extensive collection and make purchases directly from the comfort of your home, any time you like. While we don't operate a physical storefront, our online store is always open and easy to navigate. Plus, if you ever need assistance or have any questions, we're just a click away. Happy shopping!

Absolutely! We want to make sure you find the perfect fit for your pup. For each product on our website, there's a handy size guide that includes measurements and tailored recommendations based on your pet's size and breed. You can easily find it on the product page – just look to the right of the size options. And for some products, the size guide is conveniently located in the product descriptions.

We occasionally offer promotions and discounts. Follow us on social media or sign up for our newsletters to stay updated on our current offers!

Absolutely! If you're buying a gift for your friend and want to include a note, we've got you covered! During the checkout process, just look for a space that says "Special instructions for seller" and type in your message there. We’ll take care of the rest and make sure the invoice is not included in the box.

We accept a wide range of payment methods! Including all major credit cards: Visa, Mastercard, American Express and EFTPOS. We also accept popular platforms like PayPal, Apple Pay, Google Pay, & Shop Pay.

Yes, our customer service team are always here to help! We can provide you with personalised recommendations based on your pet's breed, size, and needs.

We understand how it feels when an item you've purchased goes on sale shortly afterward. Unfortunately we do not offer price adjustments or rain checks if this happens. We know it's a bummer, but we hope you still enjoy your purchase!

If you decide to cancel your order before it's been picked and packed, it's important to contact us as soon as possible for a smooth cancellation process. Please note that sometimes items may have already been packed but tracking details have not yet appeared in the system. In such cases, we will be unable to cancel your order. If the order has already been processed, we might not be able to cancel it. However, you may return the item once you receive it following our return policy guidelines.

Shipping & Delivery

Delivery usually takes 3 to 5 business days if you're in a Metro area, express shipping typically arrives in 1 to 2 business days. If you're just outside of the larger city or in a regional area, it might take a couple days longer. 

We sure do! We offer free shipping on orders of $120 or more. We also offer expedited shipping option at checkout for an additional fee if you need your order even faster.

We've partnered with Australia Post to provide our customers with a reliable and timely delivery experience.

Once your order has been shipped, we'll send you a confirmation email with a tracking number. You can use this number to track your package. If you have any issues with tracking your order, our friendly customer service team is here to help.

If your order hasn't arrived within 15 business days after receiving our dispatch confirmation, please don't hesitate to reach out to our Customer Service team. We will promptly initiate an investigation with Australia Post to locate your package and ensure its delivery. Rest assured, we'll keep you updated every step of the way until your order safely reaches you.

Absolutely! We offer worldwide shipping services to North America, Asia, Australia, and New Zealand. Shipping rates will be displayed at checkout. Please note that shipping times may vary depending on the destination country. If you have any specific questions about international shipping, feel free to contact us at

Australia Post

To ensure timely and reliable delivery for our customers, we've partnered with AusPost for all our parcel shipments

We Ship Worldwide

We offer worldwide shipping! Our shipping services currently cover North America, Asia, Australia and New Zealand. Rates available at checkout


Need help or have a question? Contact us and we'll be happy to assist you: