HOW DO I CANCEL OR CHANGE AN ORDER?
Made a mistake on your order? Contact our customer service team before it leaves our warehouse and we might able to help you make any changes.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Yes, you will need an account to check out at Henlo. By doing so, you'll be able to keep all your previous orders organised and have delivery information pre-filled for faster check-out.
HOW DO I TRACK MY ORDER?
Tracking information will be sent to you via email or text message once the package has been dispatched from our warehouse.
HOW DO I REQUEST A RETURN OR REPLACEMENT?
If you are unhappy with an item you've purchased from us, we have a hassle-free returns policy as well as a dedicated support team to help make everything right for you. Contact us at email@example.com and we will be happy to help. Please note that no credits or refunds can be given without first speaking to a Henlo Pets representative.