Item exchanges will only be approved if you are requesting a different size. Please review your order carefully before checking out, as exchanges for different colors, types, variants, or quantities are not allowed. For wearable apparel, please remove any pet hair or stains before returning the item; we may charge a cleaning fee to restore it to a resalable condition. Exchanges are subject to stock availability, and we cannot guarantee that the requested item(s) will be in stock

• After we receive and inspect your returned item, we will notify you via email with the approval or rejection of the refund. If your refund request is approved, your refund will be automatically proceed. (The decision to issue a refund or store credit will be made on a case-by-case basis, depending on the circumstances of the return)
• Refunds will be processed back to the original payment method used at the time of purchase. Please allow up to 5 business days for the refund to be processed and reflected on your account. A refund confirmation will be sent to you via email.
• Please note that refunds and exchanges will not be offered if items have been intentionally damaged. We use an integrated recording system to snap pictures of the orders before leaving our warehouse. If the item you purchased goes on sale after your purchase, we are unable to price adjust the difference between the original and sale price. We apologise for any disappointment this may cause. 

• Customers are responsible for the cost of return shipping. We encourage you to include a tracking number with your return via courier so we can track your return. If you are returning a higher value item, you should consider purchasing a shipping insurance.
• Shipping costs are non-refundable. For any exchange of size, you will be required to pay a return postage fee of $8.99 for us to ship the exchange item(s) back to you.

• Clearance items and Gift Card are not eligible for refund, return or exchange.